Refund policy

Last Updated: March 11, 2026

At DefendGear, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Restocking Fee

Please note that all eligible returns are subject to a 20% restocking fee. This fee will be deducted from your final refund amount to cover processing and inspection costs.

3. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

4. Customs Seizures & Legal Compliance (Crucial)

As stated in our Important Notice on Shipping & Local Regulations:

• No Refunds for Seizures: If a package is seized, confiscated, or destroyed by local customs (e.g., UK Border Force) due to a violation of local prohibited item laws, DefendGear will NOT issue a refund.

• Buyer’s Responsibility: It is the buyer's responsibility to ensure the items ordered are legal in their jurisdiction.

5. Damages and Issues

Please inspect your order upon reception and contact us immediately at info@defendgearshop.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

7. Contact Us

For any questions regarding returns or refunds, please contact our support team:

• Email: info@defendgearshop.com

• Address: 13200 Loop Road, Fontana, CA 92337, United States