Privacy policy

This Privacy Policy describes how defendgearshop.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.

1. Information We Collect

To provide our services, we collect personal information about you from various sources:

  • Contact Information: Including your name, shipping address, billing address, and phone number.

  • Order Information: Details of the products you purchased, payment information, and email address for order updates.

  • Technical Data: IP address, browser type, and device information collected through cookies to improve site performance.

2. How We Use Your Information

We use your personal information to provide you with our products and services, which includes:

  • Fulfilling and shipping your orders from our global warehouses (USA, UK, and HK).

  • Communicating with you regarding order status, support, and promotional offers.

  • Screening orders for potential risk or fraud.

  • Complying with applicable legal and tax obligations.

3. Sharing Personal Information

We share your Personal Information with third parties to help us provide our services:

  • Service Providers: We use Shopify to power our online store and various logistics partners for fulfillment.

  • Compliance: We may share your information to comply with applicable laws and regulations.

  • Marketing: We use Google Analytics and advertising tools (such as Facebook/TikTok) to understand customer behavior.

4. Your Rights (GDPR & CCPA)

Depending on your location, you have certain rights regarding your personal information:

  • European/UK Residents: Under the GDPR, you have the right to access, port, erase, or correct your personal data.

  • California Residents: Under the CCPA, you have the right to request access to your data and opt-out of the "sale" of your personal information.

To exercise these rights, please contact us at info@defendgearshop.com.

5. Cookies

We use cookies to enhance your browsing experience, remember your cart, and analyze our traffic. You can manage your cookie preferences through your browser settings.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@defendgearshop.com or by mail using the details provided below:

DefendGear Support Center 13200 Loop Road, Fontana, CA 92337, United States