Last updated: September 7, 2026

Privacy Policy

This Privacy Policy explains how DefendGear ("DefendGear", "we", "us" or "our"), collects, uses and shares personal information when you visit defendgearshop.com, contact us or place an order.

Information we collect

Depending on how you use our services, we may collect contact and account details, billing and delivery information, order and payment-related information, communications with us, device and browser information, IP address, cookie data and information about how you use the website. Payment card information is processed by Shopify and our payment providers; we do not receive complete card details.

How we use information

We use personal information to operate the store, process payments and orders, arrange fulfilment and delivery, provide customer support, prevent fraud, maintain security, comply with legal obligations and, where permitted, measure and improve our services and marketing.

How we share information

We may share information with Shopify and service providers that support payment processing, order fulfilment, delivery, hosting, analytics, advertising, fraud prevention and customer support. We may also disclose information where required by law or to protect legal rights. Orders may be dispatched by third-party logistics providers from different locations according to stock and destination; these dispatch locations are not DefendGear offices or company-owned warehouses.

Cookies and advertising

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyse traffic and measure advertising. Available privacy choices are provided through the website, your browser and applicable platform settings.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage is completely secure.

Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, and to withdraw consent where processing is based on consent. To make a request, contact us using the details below. We may need to verify your identity before completing a request.

International processing

Shopify and other service providers may process information in countries outside your country of residence. Where required, appropriate safeguards are used for international transfers.

Contact us

Trading name: DefendGear
Registered office: Suite 7935, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ, United Kingdom
Email: info@defendgearshop.com